MIE administers Academic Transcripts on behalf of the University of Pretoria.
MIE no longer administers Academic Transcripts on behalf of the University of the Free State. Please contact the University directly for assistance on firstname.lastname@example.org or (051)401-9666.
Product, scanning and courier prices are available on the request form and also in our terms and conditions.
IMPORTANT COVID-19 NOTIFICATION
The Department of Enrolment and Student Administration Office was closed from 26 March 2020 until mid-July 2020. No documentation was issued during this time. This has caused a delay in the processing and completion of documentation. The University of Pretoria has resumed the printing of documentation, but timeframes for completion of requests received cannot be confirmed. MIE will supply results as soon as these become available.
Please note that collections at UP are currently suspended until further notice. Collections to take place at the MIE Office only.
Please refer to the request form for all details. Please be sure to read the full Terms and Conditions outlined below.
All products supplied is covered under one collective name: Academic Transcripts. All Academic Transcript products are compiled and printed at the relevant University and thereafter sent via courier to the specified delivery address (please see additional cost towards courier and or scanning fees).
Documentation can be collected from the relevant University. You can also make use of your own courier services.
1: Full Academic Records
Academic Record including a Certificate of Conduct:
2: Academic Transcripts
4: Official Letter
5: Declarations/Reprint for lost or duplicate certificates
The delivery fee depends on the address to which documents are sent and rates provided to MIE by the authorised MIE courier company. Please note that scanning and courier fees are payable in addition to the amounts payable for each product. You can also choose to make use of your own courier services - documentation should then be collected by your courier service from the relevant University.
Delivery and Scanning charges are as follows:
Can I make use of my own courier service?
Yes, your courier service will have to collect the documentation from the relevant University. The collection address will be supplied via email once the documents are ready for collection by your courier service.
Can MIE assist with Transcripts for other Universities?
MIE can currently only assist with Transcripts for the University of Pretoria.
Can the Certificate of Conduct be requested?
The Certificate of Conduct forms part of the Academic Record by default.
Will the Academic Record include all qualifications?
The Full Academic Record will include all FORMAL qualifications obtained from the relevant University. No short courses will be included.
Can a third party apply on a student’s behalf?
No, the student needs to sign the application form. No information will be supplied without the consent of the student whose information is required.
Can a request be expedited?
No in order to be fair to all applicants, requests are processed in the order in which they are received.
Who issues the documentation requested?
MIE only handles the administration of the application and all documentation requested is issued by the selected University directly.
Can the University of Pretoria confirm or issue a letter confirming that a student attended classes in English?
No, students who require confirmation that they attended classes in a specific language are advised to provide the third-party institution requiring such confirmation with a sworn statement to the effect that they attended classes in a specific language. Policy of the University of Pretoria is that they cannot verify such information.
Will the applicant be notified if the parcel is couriered?
When making use of the authorised MIE Courier Service, the applicant will receive an email notification that will include the tracking number for the parcel upon the completion of the application. All documentation is couriered directly from the relevant University
Where do I get the banking details to make payment?
The Banking details are noted on the application documentation – page 4.
Can the documentation be collected instead of couriered or scanned?
Documentation for the University of Pretoria can be collected from the MIE offices. The collection address will be supplied once the documents are finalised and are ready for collection.
Where do I get the banking details to make payment?
The Banking details are noted on the 4th page of the Transcripts Request Forms of the relevant University.
When receiving an invoice does this mean that payment has not been received?
Invoices are issued to the applicant as proof that the application has been processed and that payment has been received for the products listed on the invoice.
This service is only offered for qualifications (i.e. degree and official diploma courses) from the University of Pretoria and is also offered for all alumni of the University of Pretoria – i.e. any former students, whether they are enrolled for further studies or not.
Academic Records are not provided for courses that students are currently registered towards - the student has to approach the relevant University ‘Client Services Centre’ for assistance. After completion of any qualification, every alumnus is supplied with an Academic Record (sent to the former student, together with the finalist letter) and a declaration (issued at the official graduation ceremony). If not received prior to or on the day of graduation, please query with the relevant University Administration Centre or your Faculty. All transcripts must be requested through MIE.
MIE is unable to provide documents for informal courses such as short courses, Academic Records, Academic Transcripts, translations and certificates or answer questionnaires for any other tertiary institution, which includes ‘Continuing Education at UP’.
As per each University Policy, only documented information found in academic year books can be included in the Academic Transcript. No information from study guides or additional information supplied by lecturers will be included. Practical hours completed should be supplied as additional information (see page 3, paragraph D of the request form).
All documents will be printed in colour on the relevant University letterhead and signed by an authorised University representative. The certificate of conduct (unofficial document) will be printed on a blank page and stamped and signed by the authorised University representative.
MIE and the University of Pretoria cannot be held responsible for loss of products, transport cost or any other costs incurred by the client due to a failure of either, Eskom, Telkom, or the South African Power and Telecommunications utilities respectively.
MIE and the University of Pretoria can also not be held responsible for a delay in feedback due to unforeseen protest actions that may be taking place at the premises of the relevant University.
An email notification will be sent confirming that the document will be dispatched via our courier services or emailed.
Please take note: If more than one (1) product is requested the longest turnaround time will apply to the entire request.
Published turnaround times will not apply for qualifications obtained from Vista University, Goudstad, Heidelberg, NKP (Normaal Kollege Pretoria), Pretoria College of Education and Nursing qualifications obtained from the Nursing Faculty at UP.
You can make an electronic transfer or a direct deposit to the MIE Standard Bank account. Please see the relevant Transcript Request Form for banking details.
If you are paying from a non-South African bank account, you must pay the mandatory ‘International Administration Fee’. This covers forex fees and banking fees but not delivery fees.
Please confirm the amount due to MIE before making payment. MIE will not be liable for additional fees incurred as a result of incorrect amounts paid, nor the delay in processing the request.
The full academic history is provided in the ‘Academic Record’ and is not charged per qualification. Prices for all other products (‘Academic Transcript’, ‘Questionnaire’, ‘Declaration reprint/Translation’) are charged per qualification (e.g. A Bachelor’s degree and an Honours degree and a CTA count as 3 separate qualifications).
Prices for additional copies are charged per copy, per document requested.
Published prices fees can change without prior notice.
If you request and pay for an Academic Transcript (product 2), you are not required to pay for a Questionnaire should you require one too. If any other product is requested together with a Questionnaire you will be required to pay per qualification obtained for the Questionnaires. Payment terms are strictly cash on order. If full payment is not received together with the transcript application form, the request will not be processed. No credit card payments will or can be processed.
MIE charges a R50-00 administration fee for overpayments if a refund is required.
A cancellation fee of 50% of the total amount paid will be charged where the request is cancelled more than 24 hours after it has been received by MIE, provided the request was not loaded on the MIE system yet.
Should the data subject have an outstanding account, a fine or outstanding library material at the relevant University or there is a block on the data subject’s Academic Record, monies paid to MIE for the compilation of the Academic Transcript will be forfeited, unless the data subject settles accounts in arrears with the relevant University, and the block is lifted, within 10 working days of MIE notifying the client and the data subject. The client must notify MIE in writing that the block has been lifted.
A signed MIE Transcript Request Form for the relevant University is required for all transcript requests for qualifications obtained from that University, the proof of payment for the specific products ordered, courier fees and/or scanning fees should be forwarded to MIE.