As we almost say farewell to 2014, MIE would like to inform you of changes to the Service Level Expectation (SLE) over the November 2014 to January 2015 period.
Although MIE remains operational for the duration of the December and January holiday period many institutions and departments will be closed and turnaround times will therefore be affected as follows
Service Level Agreement| NQR™ Qualification Verifications SL | Not Affected |
| Other Qualification Verifications SL | Delayed between 24 November 2014 and 31 January 2015 |
| Umalusi Post 1992 Matric Verifications SL | Delayed between 24 December 2014 and 2 January 2015 |
| Credit Checks SL | Not Affected |
| Drivers Licence SL | Not Affected |
| Fraud Listings SL | Not Affected |
| AFIS Criminal Record Checks SL | Not Affected |
| All other Verifications SL | Delayed between 15 December 2014 and 2 January 2015 |
