Site Use Terms

For the purpose of this site, "MIE" means Managed Integrity Evaluation (Pty) Limited.

By entering this site, you acknowledge and agree that this site will only be construed and evaluated according to South African law. Although this site may be linked to other sites, MIE is not, directly or indirectly, implying any approval, association, sponsorship, endorsement, or affiliation with the linked sites, unless specifically stated therein. By entering this site you acknowledge and agree that MIE has not reviewed all the sites linked to this site and is not responsible for the content of any off-site pages or any other site linked to this site. Your linking to any other off-site pages or other sites is at your own risk.

Copyright

With the exception of a select number of graphic images used with the permission of the copyright holders, MIE is the copyright owner of all other content on this site and no portion of this site, including but not limited to all text and images, may be used in any manner, or for any purpose, without the express written permission of MIE, except as provided for herein. Modification or use of the material on the site for any other purpose violates the legal rights of MIE.

Loss and Liability

By entering this site, you acknowledge and agree that your use is at your own risk and that none of the parties involved in creating, producing, or delivering this site are liable for any direct, incidental, consequential, indirect, or punitive damages, or any other losses, costs, or expenses of any kind (including legal fees, expert fees, or other disbursements) which may arise, directly or indirectly, through the access to, use of, or browsing of this site or through your downloading of any materials, files, applications, binary codes, data, text, images, video, or audio from this site, including but not limited to anything caused by any viruses, bugs, human action or inaction or any computer system, phone line, hardware, software or program malfunctions, or any other errors, failures or delays in computer transmission or network connections.

Accuracy

Although the information contained in this site is based upon up-to-date information, and while MIE makes all reasonable efforts to ensure that all material on this site is correct, accuracy cannot be guaranteed and MIE makes no warranties or representations as to its accuracy.

Confidentiality

By entering this site, you acknowledge and agree that any communication or material you transmit to this site or to MIE, in any manner and for any reason, will not be treated as confidential or proprietary except as otherwise provided in these Terms and Conditions.

Use of Information

All personal information (including names, addresses, credit card information or contact information) that you enter on this site and transmit to MIE will only be used by MIE and its formal suppliers in order to provide a Personal Credential Verification service. MIE will not forward this information to any organization that is not directly involved in some manner in the provision of this service by MIE.

Intellectual Property

By entering this site, you acknowledge and agree that all names, graphics, logos and trademarks contained on this site are owned or licensed either by MIE or by other parties who have authorised their use on this site, and may not be used in any way by you without the prior written approval of MIE or the party concerned. Your unauthorized use of this site's content is expressly forbidden, unless specifically provided for on this site. Such unauthorized use may subject you to penalties or damages, including but not limited to those related to violation of trademarks, copyrights, privacy, and publicity rights.

Site Revisions

MIE reserves the right to make changes to any portion of this site, including this page, at any time, without any prior notice or obligation. By entering this site, you hereby acknowledge and agree that you shall be bound by any such changes. To this end, MIE suggests that you periodically visit this page and review the content.

3rd Party Indemnity

Your use of this site is dependant upon your acceptance of the following indemnifying conditions.

Third Party

If you are an Agent of a 3rd Party Company capturing verification requests on behalf of a subject, you hereby acknowledge that you, in your capacity as an agent of your Company, have FULLY informed the subject concerned of his or her own rights regarding individual privacy, and have obtained the subjects permission, in writing, to perform verification checks.

Inform Subject

As a 3rd Party Agent, you are bound by the following instructions:

• You must inform the subject of the inquiry of your intent to perform verification checks.
• You must obtain the permission, in writing, of the subject of the inquiry to perform verification checks.
• You must inform the subject of the inquiry of all results furnished after the verification checks have been completed.
• You may only perform verification checks against a subject if the results of the tests can have a material effect on the subject's employment position.

You are expressly charged with the responsibility of maintaining signed copies of all personal indemnity forms received from verification subjects. In certain instances, which will be clearly indicated during the appropriate transactions, you are required to forward a copy of the signed personal indemnity form to MIE before the verification inquiry can be processed.

Personal Indemnity

As a private individual performing verification checks on your own behalf, you hereby authorize MIE to forward your personal information to verification agents acting on behalf of MIE (including but not limited to the South African Police Services, the South African Criminal Record Centre, the Government of the RSA, and any relevant educational, training and credit organizations) for the purpose of verifying your personal credentials and records.

Personal Details

You furthermore authorize MIE's agents to furnish personal information, including but not limited to information regarding your criminal record, credit record, employment history, driver's licences and educational records, to MIE. You also unconditionally indemnify MIE and its agents and suppliers against any liability that may result from furnishing information in this regard.

Verification Purpose

You understand that it is a condition of MIE's agents that the information is furnished for the purposes of your proposed employment/continuation of employment when required by your (potential) employer, or for fraud prevention or detection purposes.

Payment Policy

There are three distinct methods of effecting payment for the services rendered on this and related sites. These are via Credit Card, Direct Funds Transfer and, under strictly controlled conditions, via agreed terms. This last option is only available to qualifying, registered clients. Please note that, while all inquiries will be received by MIE , they will NOT BE PROCESSED until proof of payment has been received by MIE.

Credit Card and Refund Policy

Payment by Credit Card is immediately authorized by an online payment gateway, provided that all details are correctly captured. MIE takes no responsibility for the fraudulent use of Credit Cards. Payment by Credit Card attracts a surcharge, levied by the payment bureau, which will increase the cost of your inquiry.

Note that once a background screening order has been captured, it is considered to be an authorization to start the verification process by MIE. As such, NO REFUNDS will be contemplated once the order has been paid for.

Secure Internet Deposit and Refund Policy

Payment by Secure Internet Deposit (when available) is immediately authorized by an online payment gateway, provided that all details are correctly captured. MIE takes no responsibility for the fraudulent use of Internet Banking logon codes and PINS. Payment by Secure Internet Deposit attracts a surcharge, levied by the payment bureau, which may increase the cost of your inquiry.

Note that once a background screening order has been captured, it is considered to be an authorization to start the verification process by MIE. As such, NO REFUNDS will be contemplated once the order has been paid for.

Agreed Terms

Payment on Invoice of agreed terms is only available on request to qualifying clients who are registered as such on MIE's systems. In addition, a Terms Agreement depends upon several criteria and conditions, all at the sole discretion of MIE. These include, but are not limited to, contractual agreements, historical transaction volume, credit rating and locale.

Service Level Expectations

Note that Service Expectations are subject to change based on several conditions (end of year, Easter holidays, graduation ceremonies, supplier issues, etc.), and as such are NOT considered to be contractual agreements. Any change in Service Expectation will be communicated as soon as MIE becomes aware of them.

The following information verification suppliers in particular provide for limited Service Expectation:

• MERSETA – No Expectation
• University of Cambridge – Expect delivery within 30 business days.
• Edexcel – Expect delivery within 28 business days.

Problematic South African ID numbers are tested via a variety of information verification suppliers, and delivery can be expected after 5 business days.

There are no Service Expectations in the event of a failure of either Eskom or Telkom, the South African power and telecommunications utilities respectively.

Documentation and Information

The Service Level Expectations of all verification types are measured as the turnaround times between the date and time that the last required information item or applicable form has been received by MIE, and the date and time that the result is released.

Service Level Expectations are NOT contractual, and do not constitute a formal agreement. Furthermore, they are subject to the receipt of Consent and Indemnity forms.

If all information is not provided, or copies of certificates are not supplied, a Request for Additional Information is generated, and the Service Level Expectation is void.

Copies of certificates must accompany all requests for the verification of qualifications. MIE will make every effort to obtain a result if the copy of the certificate was not supplied to MIE, but will charge the full amount in those instances where a result could not be obtained.

The Candidate’s student number must be supplied for the University of the North.

Consent forms must be supplied for all International Institutions, the University of South Africa and the University of the Witwatersrand, as well as for ALL requests for CREDIT Information and CRIMINAL information.