Festive Season Service Levels

MIE would like to inform you of changes to the Service Level Expectation (SLE) over the November 2014 to January 2015 period.

MIE

05 November 2014

As we almost say farewell to 2014, MIE would like to inform you of changes to the Service Level Expectation (SLE) over the November 2014 to January 2015 period.

Although MIE remains operational for the duration of the December and January holiday period many institutions and departments will be closed and turnaround times will therefore be affected as follows

Service Level Agreement

NQR™ Qualification Verifications SL Not Affected
Other Qualification Verifications SL Delayed between 24 November 2014 and 31 January 2015
Umalusi Post 1992 Matric Verifications SL Delayed between 24 December 2014 and 2 January 2015
Credit Checks SL Not Affected
Drivers Licence SL Not Affected
Fraud Listings SL Not Affected
AFIS Criminal Record Checks SL Not Affected
All other Verifications SL Delayed between 15 December 2014 and 2 January 2015
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